Terms Of Use & conditions – rental car in St Barth
Last Update: 05/25/2013
PAY NOW RESERVATION RESERVATION – AMENDMENTS CANCELLATION AND NO SHOW
LEISURE PAY NOW (PREPAID) RATES ONLY
Dollar St Barth applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked.
CHANGES TO RESERVATIONS
1. Dollar allows you to make changes to a reservation up to three times:
a. By calling the Internet Helpdesk

2. No modification administration fee will be made for changes made online. Dollar reserves the right
to charge an administration fee for changes made by calling the Internet Helpdesk.

3. Any change to a booking made online or through the call centre will be recalculated based on the
availability and prices at the time the change is made. This may be greater or lesser than the price
originally booked. This applies to changes made to:
a. Drop off location
b. Pick up date and time
c. Drop off time and date
d. Vehicle group
e. Airline and flight number
f. NeverLost
g. Child seats
h. All other additional products.

4. The lead customer name and the pick-up location on a reservation cannot be changed. If you wish
to change the lead name or the pick-up location, then you must cancel the reservation (see below
“Cancellations”) and make a new reservation.
5. You will be asked to enter a valid credit card number at the end of a change to a prepaid
reservation. This MUST be the same credit card that was used for the original reservation. If you wish
to change the credit card, then the original reservation must be cancelled (see below “Cancellations”)
and a new reservation made.

6. If no cars are available for the location and date requested, then you will see the message: ‘No cars
available at this location for this date or duration’. You should try to change the dates or location for
pick up.

7. If no prepaid rates are available for the location, date or other requests made, the customer will
see the message: ‘No prepaid available’. If you see this message, you may cancel the original
reservation (see below “Cancellations”) and make a new reservation if a non-prepaid rate is
available.

CANCELLATIONS
1. Dollar allows you to cancel a prepaid reservation:
a. online by the ‘Modify/Cancel’ reservation page
b. by calling the Internet Helpdesk
2. A full refund of the prepaid reservation will be made if the cancellation is made more than 7 days
before pick-up day
3. No refund will be made 24 hour prior to arrival
4. An administrative fee will be apply if the cancellation is made less than 7 days before pick-up
5. Refunds will be made to the credit card that the original booking was made on.

CHANGES AT TIME OF PICK UP
If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may
do so, subject to availability, on payment of additional charges. Such charges will be quoted in the
currency of the renting country and may be at a higher rate than those previously quoted.

EARLY RETURN
Please note that we are unable to give a refund if you return the vehicle early.

WEB SITE
We offer this website, subject to the following terms and conditions (“Agreement”).
Please read this Agreement carefully before using this website. By using this website, you accept the
terms and conditions set forth in this Agreement.
If you do not agree to the terms and conditions set forth in this Agreement, you must not use this
website.

We may at any time, at our sole discretion, update and revise this Agreement by posting an amended
Agreement on this website; any changes that we make to this Agreement will be effective
immediately upon posting.
Please check this page periodically for changes to the Agreement;
you will be able to determine if this Agreement has been changed since your previous visit by viewing
the “Last Updated” information that appears at the top of this Agreement. Your use of this website
following the posting of any changes constitutes acceptance of those changes.
As used in this Agreement, the terms “we” and “us” mean Dollar and the companies in which Dollar
directly or indirectly owns a majority interest, commonly called “subsidiaries.”
We operate vehicle and construction and industrial equipment rental businesses and, on a more
limited scale, retail vehicle sales and claims administration businesses.
Our “licensees” are independent companies in the vehicle and construction and industrial equipment
rental businesses, and sometimes in the retail vehicle sales business, that are licensed to operate
such businesses using a trade name and trademarks and service marks owned by us, which often
incorporate the “Dollar” mark. Because the licensees are independent of us, they are not our
subsidiaries and thus are not included in the terms “we” and “us.” Our “affiliates” at any time are the
companies (other than us) that at the time control us or are under common control with us; the
terms “we” and “us” do not include our affiliates.
You must be at least 13 years of age to use this website. If you are not at least 13 years old, you must
not access or use this website.
Copyright. Formal notice of copyright ownership appears on the website. All rights reserved. United
States and international copyright laws protect all images, text, programs, and other materials found
on this website (the “Site Materials”). Any commercial use of any of the Site Materials is prohibited
without the express written consent of Dollar. You agree not to change or delete any copyright,
trademark, or other proprietary notices from materials displayed on or downloaded from this
website, and acknowledge that you do not acquire any ownership rights by using this website or the
Site Materials.
Trademarks. We or our affiliates own registered service marks including, without limitation, “Dollar,”
“Dollar #1 Club,” “Dollar #1 Club Gold,” “Dollar Neverlost”, “Dollar Rent2Buy”, “Dollar Car Sales,”
“Dollar Equipment Rental” , Advantage Rent A Car, Connect by Dollar and certain unregistered marks.
Names, logos and other marks identifying our products or services are our or our affiliates’
proprietary marks, and are protected by United States and international trademark laws. All other
trademarks and service marks used on this website are the trademarks, service marks, or logos of
their respective owners.
Privacy. Any personally identifiable data about you which we collect from you on this website,
including without limitation, personally identifiable data about you collected during any registration
process as described below, is subject to the privacy policy that is applicable to this website. For
more information, please carefully review the applicable privacy policy, which is accessible via a link
provided at the bottom of the homepage of this website.
Registration. Access to some areas and use of some functions of this or our other websites may
require you to be or become a participant in or a member of a particular Dollar club or program.

When and if you register to become a participant or member, you agree to (a) provide accurate,
current, and complete information about yourself as prompted by our registration form (including
your e-mail address), and (b) to maintain and update your information (including your e-mail
address) to keep it accurate, current, and complete. You acknowledge that, if any information
provided by you is or becomes inaccurate, not current, or incomplete, we reserve the right to
terminate your use of this website and related services. As part of the registration process, you may
be asked to select a password. You will be responsible for the confidentiality and use of your
password and any club or program identification number and agree not to transfer or resell your use
of or access to this website to any third party. If you have reason to believe that your account with us
is no longer secure, you must immediately notify us of the problem by clicking here.
YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD
AND ANY CLUB OR PROGRAM IDENTIFICATION NUMBER, AND YOU ARE ENTIRELY RESPONSIBLE FOR
ANY AND ALL ACTIVITIES (INCLUDING RESERVATIONS AND PURCHASES) THAT ARE CONDUCTED
THROUGH YOUR ACCOUNT. For more information regarding data security issues, please see the
“Data Security” section of the privacy policy accessible via a link provided at the bottom of the
homepage of this website.

Code of Conduct. While using this website and/or the Site Materials, you agree not to:
– Restrict or inhibit any other visitor from using this website, including, without limitation, by means
of “hacking,” “denial of service” attacks or defacing any portion of this website;
Use this website or the Site Materials for any unlawful or unauthorized purpose;
Express or imply that any statements you make are endorsed by us, without our prior written
consent;
Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous,
defamatory, obscene, or otherwise objectionable, or infringes on our or any third party’s intellectual
property or other rights; (b) any material, non-public information about us, any of our licensees or
affiliates, or any third party without the authorization to do so; (c) any trade secret of ours, any of
our licensees or affiliates, or any third party; or (d) any advertisements, solicitations, chain letters,
pyramid schemes, investment opportunities, or other unsolicited commercial communication (except
as otherwise expressly permitted by us);
Engage in spamming or flooding;
Modify, adapt, sub-license, translate, sell, transfer, reverse engineer, decompile, or disassemble any
portion of this website or the Site Materials; “Frame” or “mirror” any part of this website without our
prior written authorization;
Tamper in any way with the software or functionality of this website, including, without limitation,
transmitting or posting any software or other materials to this website that contains any viruses,
time bombs, Trojan horses, worms, cancelbots or other computer programming routines that may
damage, interfere with, intercept, or expropriate any system, data, or information;
Use any robot, spider, site search/retrieval application, or other manual or automatic device or
process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational
structure or presentation of this website or its contents;

Harvest or collect information about visitors to this website without their express consent;
Create a database by systematically downloading and storing all or any of the information on this
website;
Make postings of a commercial nature; or
Permit others, including those whose accounts were terminated, to access this website through your
account, username or password.
In addition, while using this website and/or the Site Materials, you agree to comply with all
applicable laws, rules, and regulations.
Making Reservations and Purchasing or Requesting Products or Services. If you wish to make
reservations or to purchase or request products or services described on this website, you may be
asked by us (or, if you are purchasing or requesting the product or service through a co-branded area
of this website, by the provider of such product or service) to supply certain data applicable to your
reservation or purchase, including, without limitation, credit card information and other personally
identifiable data about you. You understand that any such personally identifiable data will be treated
by us in the manner described in the privacy policy accessible via a link provided at the bottom of the
homepage of this website and, if a Dollar co-branded provider is involved, such data will be treated
by such provider in the manner set forth in that provider’s privacy statement; you acknowledge that
we are not responsible for the information collection or privacy practices of these providers or any
other third parties. You agree that all data that you provide in making reservations or purchases or
requesting services will be accurate, current, and complete. You agree to pay all charges incurred by
you or any users of your account and credit card or other payment mechanism at the rate(s) or
price(s) in effect when such charges are incurred. You will also be responsible for paying any
applicable taxes relating to your purchases.
We reserve the right, without prior notification, to change any descriptions or images of, or
references to, any products or services on this website, or to limit the order quantity on any such
product or service and/or refuse service to you. We note that descriptions or images of, or
references to, third party products or services do not necessarily imply our endorsement of such
products or services.
Verification of submitted data may be required prior to our acceptance of any reservation, purchase
or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and
availability of products or services are subject to change without notice. You acknowledge that
reservations, purchases and services are subject to additional terms and conditions imposed by us or
by our affiliates, licensees or associates. A summary of our current policies regarding vehicle rental
rate quotes, reservations and prepaid rentals is accessible from the web page on which you are
quoted a rate for rental by us.

Links. This website may contain links to other Internet websites and online resources. Links on this
website to other websites or resources shall not be construed as endorsement, control, review or
approval of such other websites by us. You acknowledge and agree that we shall not be held
responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products,
services, or information located on or through any other websites, nor for any loss or damages
caused or alleged to have been caused by the use of or reliance on any such website or content.

Further, the treatment of user data by the operators of third party websites may be different from
our treatment of user data. For details regarding such operators’ treatment of data about users, you
must review their privacy policies or terms and conditions of use or contact them for this
information.

Use of “Cookies” and Other Tracking Technologies. We may use cookies and other technologies to
facilitate and track your use of services offered on this website and in connection with our e-mail
communications. For more information on our use of such technology, please see the privacy policy
accessible via a link provided at the bottom of the homepage of this website.

Accuracy of Information. Although we strive to ensure the accuracy of the information found on this
website, neither we, nor our affiliates, licensees, suppliers, or agents, can be held responsible by you
for the accuracy of such information. It is solely your responsibility to evaluate the accuracy,
completeness, and usefulness of all information provided on this website.

Disclaimers. WE PROVIDE THIS WEBSITE, THE SITE MATERIALS, AND ANY PRODUCT OR SERVICE
OBTAINED THROUGH OR IN CONNECTION WITH THIS WEBSITE ON AN “AS IS” AND “AS AVAILABLE”
BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED,
UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN, AGREEMENT WITH US TO WHICH YOU ARE
A PARTY WITH REGARD TO A PARTICULAR PRODUCT OR SERVICE. TO THE FULLEST EXTENT
PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE AND OUR AFFILIATES, LICENSEES, SUPPLIERS,
ADVERTISERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NONINFRINGEMENT, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN,
AGREEMENT WITH US TO WHICH YOU ARE A PARTY WITH REGARD TO A PARTICULAR PRODUCT OR
SERVICE. WE AND OUR AFFILIATES, LICENSEES, SUPPLIERS, AND AGENTS DO NOT WARRANT THAT
YOUR USE OF THIS WEBSITE OR THE SITE MATERIALS WILL BE UNINTERRUPTED, ERROR-FREE, OR
SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE (OR THE SERVER(S) ON WHICH
IT IS HOSTED) OR RELATED SOFTWARE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL
TELEPHONE, COMPUTER HARDWARE, AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THIS
WEBSITE, AND ALL CHARGES RELATED THERETO. NO OPINION, ADVICE, OR STATEMENT OF US OR
OUR AFFILIATES, LICENSEES, SUPPLIERS, AGENTS, OR VISITORS, WHETHER MADE ON THIS WEBSITE,
IN THE SITE MATERIALS, OR OTHERWISE, SHALL CREATE ANY WARRANTY, UNLESS OTHERWISE
EXPRESSLY PROVIDED IN A WRITTEN, AGREEMENT WITH US TO WHICH YOU ARE A PARTY WITH
REGARD TO A PARTICULAR PRODUCT OR SERVICE. YOUR USE OF THIS WEBSITE IS ENTIRELY AT YOUR
OWN RISK.
Conflicts. In the event a conflict arises between any information posted on this website, this
Agreement, and/or any contract you have with us, the terms of your contract with us will prevail
over this Agreement and the information posted on this website, and this Agreement will prevail
over information posted on this website.

Limitation of Liability. AS A CONDITION OF YOUR USE OF THIS WEBSITE, YOU AGREE THAT NEITHER
WE, NOR ANY OF OUR AFFILIATES, LICENSEES, SUPPLIERS, DIRECTORS, OFFICERS, SHAREHOLDERS,
EMPLOYEES, OR AGENTS, WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES UNDER ANY CONTRACT,
NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY, OR CONSEQUENTIAL LOSS OF PROFITS, LOSS OF
EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, LOST DATA, INTERRUPTED COMMUNICATIONS,
DAMAGES, EXPENSE, OR COSTS RESULTING DIRECTLY OR INDIRECTLY FROM OR OTHERWISE ARISING
IN CONNECTION WITH:
1. THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DAMAGES RESULTING OR ARISING
FROM YOUR RELIANCE ON THIS WEBSITE OR ANY INFORMATION OR MATERIALS FOUND ON THIS
WEBSITE OR HYPERLINKED FROM THIS WEBSITE, OR THE MISTAKES, OMISSIONS, INTERRUPTIONS,
ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSIONS, EAVESDROPPING BY THIRD PARTIES, OR
ANY FAILURE OF PERFORMANCE OF THIS WEBSITE;
2. GOVERNMENT RESTRICTION, STRIKES, WAR, ANY NATURAL DISASTER OR FORCE MAJEURE, POWER
FAILURES, LARGE INCREASES IN ON-LINE ACTIVITY IN A SHORT PERIOD OF TIME (USAGE SPIKES),
VIRUSES, CATASTROPHIC HARDWARE FAILURES, ATTACKS ON OUR SERVERS, FIRES, EARTHQUAKES,
FLOODS, UNUSUALLY SEVERE WEATHER, OR ANY OTHER CONDITION BEYOND OUR REASONABLE
CONTROL LIMITING, PREVENTING OR OTHERWISE AFFECTING EITHER YOUR ACCESS TO OR USE OF
THIS WEBSITE OR SITE MATERIALS OR OUR ABILITY TO PROVIDE PRODUCTS OR SERVICES IN
CONNECTION WITH, OR RESERVED OR ORDERED THROUGH, THIS WEBSITE; OR
3. LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF
THIS WEBSITE, OR INTERCEPTION OF ANY SUCH INFORMATION BY UNAUTHORIZED THIRD PARTIES.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS WEBSITE AND/OR SITE MATERIALS
CONTAINED WITHIN THIS WEBSITE IS TO STOP USING THIS WEBSITE AND/OR SITE MATERIALS, AS
APPLICABLE.

Indemnification. Without limiting the generality or effect of other provisions of this Agreement, you
agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and
agents, and each of our or their officers, directors, and employees, from and against any and all
claims, damages, losses, costs (including reasonable attorneys’ fees), or other expenses that arise
directly or indirectly out of or from (a) your breach or alleged breach of this Agreement, including any
violation of the Code of Conduct above; and (b) your use of this website and engagement in
transactions on this website including, but not limited to, use of the Site Materials.

Availability of this Website. This website is usually available 24 hours a day, 7 days a week. However,
we retain the right to make this website unavailable from time to time for any reason or no reason.
We shall not be liable for any damages arising from any interruption, suspension, or termination of
this website.
Void Where Prohibited. Although this website is accessible worldwide, not all products or services
discussed or referenced in this website are available to all persons or in all geographic locations or
jurisdictions. In addition, restrictions may apply to use of products or services obtained in one
jurisdiction in other jurisdictions. Those who choose to access this website do so on their own

initiative and at their own risk, and are responsible for compliance with their local laws, if and to the
extent such local laws are applicable. You may not use or export the Site Materials or products and
services available through this website in violation of applicable export laws and regulations. We, and
our affiliates, licensees, suppliers and agents, reserve the right to limit the availability of this website
and/or the provision of any product or service to any person, geographic area or jurisdiction we or
they so desire, at any time and in our or their sole discretion.

Applicable Law. Except to the extent expressly provided in the following paragraph, this Agreement
(including any of our policies referred to herein) shall be governed by and construed in accordance
with the laws of the State of New Jersey in the United States without regard to New Jersey’s conflict
of law provisions. Specifically excluded from application to this Agreement is that law known as the
United Nations Convention on the International Sale of Goods. If you are a citizen or resident of the
United States, a U.S. commonwealth or a U.S. territory, or if you are accessing this website from the
United States, you hereby agree that any disputes arising under or in connection with this
Agreement, this website, and/or the Site Materials shall be submitted for resolution to either the
U.S. District Court for the District of New Jersey located in the City of Newark in the State of New
Jersey or a state court located in Bergen County in New Jersey, and you hereby waive any
jurisdictional, venue, or inconvenient forum objections to such courts. .
A different governing law and forum may apply only if each of the following is true with respect to
you: (a) you are not a U.S. citizen; (b) you do not reside in the United States; and (c) you are not
accessing this website from the United States. If each of these items is true with respect to you, and
you are a citizen of one of the countries identified below, you hereby agree that any disputes arising
under or in connection with this Agreement (including any of our policies referred to herein), this
website and/or the Site Materials shall be governed by the applicable law set forth below, without
regard to any conflict of laws provisions; and you hereby irrevocably submit to the non-exclusive
jurisdiction of the courts located in the state, province or country identified below whose law
governs (without regard for any conflict of law provisions that would provide for the application of
some other jurisdiction’s law):

Pricing Information. Current rates for our car rental services may be obtained by calling Dollar at
(590) 590 27 71 14 or writing to us at Dollar, BP 618 Gustavia, 97098 SAINT BARTHELEMY Cedex.

Complaints. The Complaint Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs may be contacted in writing at contact@dollarsbh.com.